TERMS AND CONDITIONS OF INTERNET SERVICE 

SUPLIFT.IO

TABLE OF CONTENTS: 

  1. GENERAL PROVISIONS
  2. ROLE OF SUPLIFT.IO
  3. SERVICES OF SUPLIFT.IO
  4. LIABILITY FOR USING SUPLIFT.IO
  5. CREATION OF USER ACCOUNT
  6. SUBSCRIPTION, PAID SERVICES AT SUPLIFT.IO
  7. MAINTAINING A USER PROFILE
  8. USER CONTENT ON SUPLIFT.IO
  9. COMMUNICATION BETWEEN USERS
  10. RULES FOR ACCESS TO DIGITAL MATERIAL (LICENCE)
  11. LIMITATION, SUSPENSION AND TERMINATION OF SUPLIFT.IO SERVICES
  12. CONTACT WITH SUPLIFT.IO
  13. COMPLAINTS ABOUT THE WEBSITE
  14. RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT
  15. OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS AND MAKING CLAIMS
  16. ADDITIONAL PROVISIONS
  17. TECHNICAL INTERRUPTIONS AND FAILURES
  18. COPYRIGHT TO SUPLIFT.IO
  19. FINAL PROVISIONS

 

Thank you for visiting our website located at https://suplift.io (hereinafter referred to as “Suplift.io“, “Service“, “Website“).

The formula of these regulations implies the establishment of general rules and conditions for the use of the Website, in particular the rules and conditions under which users post their content, communicate and interact with each other using the functionalities of the Website. 

These terms and conditions govern your use of the features of the Website, including our liability.

We invite you to read the rules and regulations,

Suplift.io team

 

 

  • GENERAL PROVISIONS

  1. The owner of Suplift.io is SUPLIFT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ company with the registered office in Kraków (address of headquarters and address for correspondence: Zabawa Street 28/LU1, 30-653 Kraków), entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000909031; registration court, where the company’s documentation is kept: District Court for Kraków – Śródmieście in Kraków, XI Economic Division of the National Court Register; share capital amounting to: 5000,00 PLN; TIN: 6793219534, Company ID: 389335791, e-mail address: contact@suplift.io (hereinafter: “Service Provider“).
  2. The Regulations are addressed to all persons using the Website, unless a given provision states otherwise. The provisions of these Regulations are not intended to exclude or limit any rights of consumers (or other persons to whom the provisions concerning consumers apply) to which they are entitled under mandatory provisions of law. In the event of any inconsistency between the provisions of these Regulations and such provisions, such provisions shall take precedence.
  3. Apart from the Service Provider, there are also independent third parties on the Website – i.e. Users who may interact with each other, share content and communicate using the Suplift.io functionalities made available by the Service Provider.
  4. The Administrator of the personal data processed in connection with the use of the Website is the Service Provider. Personal data are processed for the purposes, in the period and on the basis of the grounds and principles indicated in the privacy policy published on the Website. The Privacy Policy primarily contains rules on the processing of personal data by the Service Provider on the Website, including the basis, purposes and duration of personal data processing and the rights of data subjects, as well as information on the use of cookies, other similar technologies and analytical tools on the Website. The use of the Website is voluntary. Similarly, the related provision of personal data by the user of the Website is voluntary, subject to exceptions indicated in the Privacy Policy (use of Suplift.io Services and statutory obligations of the Service Provider).
  5. Terms used in these Terms and Conditions shall have the following meanings:
    1. INTERNET SERVICE, WEBSITE, SUPLIFT.IO – website operated by the Service Provider and available at https://suplift.io together with subdomains.   
    2. REGULATIONS – these regulations of the Website.
    3. SERVICE PROVIDER – SUPLIFT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with registered office in Kraków (registered office and correspondence address: ul. Zabawa 28/LU1, 30-653 Kraków), entered in the Register of Entrepreneurs of the National Court Register under the following KRS number: 0000909031; the registration court where the company’s documentation is kept: District Court for Kraków – Śródmieście in Kraków, XI Economic Division of the National Court Register; share capital amounting to: 5000,00 PLN; NIP: 6793219534, REGON: 389335791, e-mail address: contact@suplift.io.
    4. SUPLIFT.IO SERVICES – services rendered electronically by the Service Provider to the Users via the Website in accordance with the Regulations.
    5. USER – each natural person having full capacity to perform legal actions, and in cases provided for by generally applicable regulations also a natural person having limited capacity to perform legal actions, who uses or intends to use the Internet Service and Suplift.io Services. The User may also be a legal person or an organizational unit without legal personality, which uses the Internet Service by natural persons representing it. The User may use the Internet Service in one of three roles: Founder, Investor and Talent.
    6. ACCOUNT OF THE USER, ACCOUNT – a set of resources and functionalities assigned to the User and available in the Suplift.io IT system, marked with an individual name (login) and password, where data provided by the User and information about his/her actions on the Website are stored.
    7. USER PROFILE, PROFILE – a public profile page of the User, where information on the User and on the content uploaded by him to the Service is displayed, available for viewing by other Users who use Suplift.io.
    8. SUBSCRIPTION – paid access to Suplift.io Services in a subscription model, i.e. for a cyclically paid fee in accordance with an adopted settlement period.
    9. STRIPE.COM – a third party payment service provider, i.e. Stripe Payments Europe, Ltd. (Registered office address: 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland).
  1.  
  • ROLE OF SUPLIFT.IO

  1. Suplift.io is a community business platform. The aim of the Internet Service is to provide functionalities that will make it easier for the Users to gain new contacts, investors and business partners as well as to share information about their activity with other people from the industry. 
  2. The Website allows Users to interact with each other, communicate and share content and information about themselves under the terms of these Terms of Use.
  • SERVICES SUPLIFT.IO

  1. Each User may use the Suplift.io Services listed in these Terms.
  2. The use of all Suplift.io Services requires an active User Account. At the moment of creating the User Account, the User becomes bound by an agreement to use the Suplift.io Services on terms indicated in these Regulations.
  3. The User is obliged to use the Internet Service and the Suplift.io Services in a manner consistent with their purpose, subject matter and these Terms of Use, and in particular in accordance with the applicable law, rules of social coexistence and good practices, taking into account respect for personal goods and copyrights and intellectual property of the Service Provider, other Users and third parties. The User is obliged to enter data consistent with the facts. The User is obliged to provide content of an unlawful nature. The User is prohibited from sending unsolicited commercial information (spam) through the Service.
  4. The Service Provider via the Website provides the following Suplift.io Services for Users – depending on the role in which the User uses the Website:
    1. Founder:
      1. Creation and management of a User Account.
      2. Maintaining a User Profile.
      3. Subscription to a newsletter with periodic information about news on the Website.
      4. Search and observe User Profiles to receive notifications about new activities and content of a given User.
      5. Communication with other Users via internal chat.
      6. Post ads for start-ups, businesses, and new business ideas or search for ads posted by other Users.
      7. Access to digital materials (webinars, articles, tutorials, etc.) edited by the Service Provider.

5. Investor:

Creation and management of a User Account.

  1. Maintaining a User Profile.
  2. Subscription to a newsletter with periodic information about news on the Website.
  3. Search and observe User Profiles to receive notifications about new activities and content of a given User.
  4. Communication with other Users via internal chat.
  5. Access to digital materials (webinars, articles, tutorials, etc.) edited by the Service Provider.
  • Talent:
  1. Creation and management of a User Account.
  2. Maintaining a User Profile.
  3. Subscription to a newsletter with periodic information about news on the Website.
  4. Communication with other Users via internal chat. 
  1. Detailed information on the differences between the various roles of Users is given on the pages of the Website.
  2. Suplift.io services are provided for a fee for a limited period of time under the terms of Subscription described in point. 6 of the Regulations, excluding services intended for Talent and Investor, which are available without additional fees.
  3. A detailed description of the functionality of the Service, Suplift.io Services and the principles of their operation are available within the messages, video tutorials and other information displayed to the User while using the Service. In case of doubts concerning the use of these functionalities, the User should follow the instructions available on the Website.
  4. For proper use of the Suplift.io Services, it may be necessary for the User to meet the following technical requirements: (1) computer, laptop or other multimedia device with access to the Internet; (2) access to electronic mail; (3) Internet browser in the current version: Mozilla Firefox, Opera, Google Chrome, Safari or Microsoft Edge; (4) recommended minimum screen resolution: 1024×768; (5) enable cookies and Javascript in your web browser.
  5. The Service Provider makes reasonable efforts to make the use of the Suplift.io Services understandable and transparent to Users, but cannot guarantee that Users will be able to operate the Suplift.io Services on their own or that they will prove useful in achieving the purposes expected by the User. The Service Provider makes Suplift.io available as provided and makes no implied or express warranties about its usefulness for specific applications. The disclaimer referred to in the previous sentence does not exclude or limit the Service Provider’s liability to Users who are consumers (or other persons to whom consumer legislation applies) for improper performance, provided by mandatory provisions of applicable law.
  6. The use of the Internet Service is associated with standard dangers occurring on the Internet. The basic threat to each user of the Internet, including persons using Suplift.io Services, is the possibility of “infecting” the ICT system with various types of malicious software created mainly in order to cause damage or gain unauthorized access to the User’s data. In order to avoid risks associated with this, the Service Provider recommends that the User equips his/her equipment, which he/she uses to connect to the Internet, with anti-virus software and constantly updates it by installing its latest versions.
  • LIABILITY FOR USING SUPLIFT.IO

  1. One of the primary functionalities of the Website is to allow Users to store and share their content and data. Users are fully responsible for all content and data they transmit, share, distribute and store on the Website.
  2. The User, placing or sending any content and data within the Service, is obliged to have all required rights and permissions to place such content and data in the Service, in particular copyrights or required licences, permissions and consents to use, distribute, make available, publish, etc., especially the right to publish and distribute in the Internet network, the on-line system and the right to use and distribute the image in the case of content that includes the image of third parties.
  3. All statements, ratings, opinions, comments and reactions posted by Users on Suplift.io contain their own opinions and do not constitute the opinion of the Service Provider. 
  4. The Service Provider does not supervise the content published and sent between the Users on the Website. The Service Provider is not responsible for the data posted on the Website by the Users if the Service Provider does not know about the unlawful nature of the data or related activities, and if the Service Provider receives an official notice or obtains reliable information about the unlawful nature of the data or related activities, the Service Provider shall take appropriate steps to immediately prevent access to the data.
  5. The Service Provider shall exercise due diligence to update and verify the accuracy of the data presented on the Website, for the publication of which it is responsible. However, Service Provider does not guarantee the timeliness and reliability of data posted on the Website by Users. Service Provider shall not be liable for the incorrectness of such data, with the proviso that this shall be without prejudice to the liability of Service Provider towards Users who are consumers (or other persons to whom the provisions concerning consumers apply), provided for by mandatory provisions of applicable law.
  6. The service provider does not verify the terms and conditions or the subject of potential obligations entered into between the users as a result of their activity on the website. The Service Provider operates the Website and is solely responsible for the provision of Suplift.io Services indicated in the Terms and Conditions. Any transactions, agreements and other obligations that Users may enter into between themselves, for example, on the basis of advertisements posted by them, are concluded under their sole responsibility.
  7. The Service Provider warns against the risks associated with interacting with other Users using the Website. Each User should carefully evaluate the information and communications he receives from other Users, in particular when he cannot be sure of their identity and the reliability of the content they provide. The User should always be cautious in his contacts with other Users and not give out any data he considers confidential, in particular his Account login data.
  8. In the event of noticing any undesirable behaviour, suspicious content or statements on the Site, the User should immediately report this fact to the Service Provider, for example using the contact form available on the Site. If the Service Provider assesses that the reported content may violate the Terms of Service, the Service Provider will take appropriate steps to the extent provided for in the Terms of Service to prevent access to it, including the consequences for the offending User, in accordance with the provisions of para. 11 of the Regulations.
  • CREATION OF USER ACCOUNT

  1. The creation of a User Account on the Website is required to access the remaining Suplift.io Services.
  2. Using the User Account is possible after completing the following steps – depending on the role adopted by the User:
  1. Founder: the use of the Account takes place after (1) sending a correctly completed registration form available on the Website; and (2) purchase of a Subscription in accordance with the provisions of Clause. 6 of the Terms of Service.
  2. Talent: use of an Account may occur after either (1) free registration of a User Account using the registration form available on the Website; or (2) creation of a sub-account for Talent by a Founder who has an active Subscription. In the latter case, the Talent Account shall remain active as long as the Founder who created it has an active Subscription.
  3. Investor: using the Account is possible after (1) sending a request to the Service Provider to join the Website as an Investor; and (2) manual activation of the Account by the Service Provider. Activation of the Account depends on the successful verification of the Investor by the Service Provider. Service Provider reserves the right to refuse to create an Account for the Investor without giving reasons for such decision. 
  1. For security reasons, the User is obliged to ensure that the chosen password for logging into the Account is sufficiently complex and is not a repetition of the password used by the User elsewhere on the Internet.
  2. Using an Account and its particular functionalities may require providing other data by the User – each time the information about the scope of data required is provided on the Website, before using a particular functionality.
  3. The user is obliged to keep his/her data provided within the Account updated in case of any changes.
  4. The user is obliged to keep the access data to the Account secret from third parties. The user shall not be entitled to grant access to the Account to other persons, including through rental or lending of the Account.
  5. The User may have only one Account on the Website at a time without the Service Provider’s consent. 
  6. User’s Account is free of charge and active for an indefinite period of time. The User has the possibility, at any time and without giving reasons, to resign from using the Account by sending an appropriate request to the Service Provider, example via e-mail to the address: contact@suplift.io . Resignation from the Account causes that the Account shall be irretrievably deleted – logging into the Account and using the functionalities available within the Account shall not be possible.
  7. The deletion of the User’s Account in any mode leads to the deletion of all data assigned to the Account, provided that this is without prejudice to the Service Provider’s ability to store the User’s data for a period of time necessary for the fulfilment of other processing purposes (other than maintaining the Account) in accordance with the Website’s privacy policy.
  • SUBSCRIPTION, PAID SERVICES AT SUPLIFT.IO

  1. The use of the Website as a Founder requires purchase of a Subscription by the User. 
  2. Payment for Suplift.io Services is possible under the terms of the Subscription. Available Subscription plans are defined in the price list located in the appropriate tab on the Website.
  3. The prices displayed on the Website are gross prices (including tax) and are given in Polish zloty (PLN). The User shall be informed about the total price, including taxes and other possible costs (e.g. payment operator’s commission), and where the amount of such fees cannot be determined – about the obligation to pay them, always while placing an order, including the decision to purchase Subscription.
  4. The purchase of a Subscription is possible through an order placed after logging in to the User Account. For this purpose, the User should select the Subscription plan that interests him and then proceed to the next steps of the order, completing the data necessary for settlement purposes, including details of the payment or credit card of the User, in accordance with the information displayed in Suplift.io. Settlement of payment is made through Stripe.com. Due to the nature of electronic payments, the User must make payment immediately after placing the order and being redirected to the payment gateway – otherwise the payment session expires and the purchase of the Subscription is not completed. 
  5. Payment for the Subscription is made in advance and for the entire chosen billing period, during which the User will be able to use the paid Suplift.io Services. The Subscription shall be activated immediately, no later than within 24 hours after the payment is recorded on the bank or billing account of the Service Provider.
  6. The User may cancel Subscription at any time and without providing a reason, but such cancellation shall be effective as of the last day of the commenced billing period. After the end of the billing period, if the User does not cancel, the Subscription will automatically renew for a new period in accordance with the Subscription plan. The User shall be charged again with the fee which is collected from the bank account assigned to the payment or credit card connected to the User’s Account at Suplift.io. The User is obliged to ensure positive authorization of the payment or credit card throughout the duration of the User’s obligations to the Service Provider. 
  7. Deleting the User Account or ceasing to use the Service in any other way after the start of the billing period does not entitle the User to receive a refund of the payment for the unused Subscription period, which does not exclude or limit the mandatory statutory rights of Users who are consumers (or other persons to whom consumer legislation applies), particularly with respect to the right to withdraw from a remote agreement.
  8. Fixing, protection and making available to the User the conditions of the purchased Subscription takes place through (1) making these Regulations available on the site of the Suplift.io Service before making the purchase and (2) sending a message with the confirmation of the order to the e-mail address assigned to the User’s Account. Information about the purchase made is also recorded and secured in the Suplift.io computer system.
  • MAINTAINING A USER PROFILE

  1. Each User having an Account may maintain a User Profile. 
  2. Your Profile and all information contained therein is visible to (1) all Investors; and (2) Founders who have an active Subscription. 
  3. The User voluntarily decides on the scope of data made available on the Profile. The User may at any time add, edit and delete his/her data and information from the Profile using the Profile editing option available from the level of the Account settings. 
  4. The User Profile shows information about all other content added by this User on the Website, including business ideas, start-ups, investments, achievements and professional experience, etc. published by this User.
  5. The User is obliged to ensure that all information and data published by the User on the Profile do not violate the provisions of generally applicable law or the rights of third parties. The information published by the User should reflect the User’s real intention, and should be factually correct, true, reliable and not misleading. Information published in the Profile should comply with the law, rules of social coexistence and good practice, bearing in mind in particular the respect for personal interests and copyrights and intellectual property rights of the Service Provider, other Users and third parties.
  • USER CONTENT ON SUPLIFT.IO

  1. The Website allows Users to share their content. Depending on the role in which the User uses the Website, this content may include, for example, information about the User’s business ideas, start-ups, investments, professional achievements and experience, etc.
  2. From the level of the User’s Account there are numerous Suplift.io bookmarks where it is possible to place content in accordance with the subject matter and purpose resulting from the name and description of a given bookmark on the website of the Service. In case of any doubts, the User should read the name and description of a given bookmark before making a decision about placing a given content in it.
  3. In case of any doubt, it is assumed that any content placed by the User on Suplift.io, especially announcements concerning business plans, job seeking or investments, are of informative nature only. Information posted by the User on Suplift.io should not be treated as a binding commercial offer within the meaning of the applicable law. Any transactions, agreements and other obligations should be preceded by establishing individual contact between interested Users and determining the details outside the Internet Service. The Website does not enable Users to conclude agreements and does not mediate in any transactions between them.
  4. Any User Content must not contain information that is untrue or misleading to others. User Content may not violate applicable law or third party rights. They should be in accordance with the law and good practice, taking into account in particular the respect for personal rights and copyrights and intellectual property of Service Provider, other Users and third parties.
  5. The User is obliged not to place within the Service (including by means of photographs and other materials and computer files) illegal contents and contents of advertising or commercial information encouraging to use services competitive to the Internet Service, including website addresses, names and logos of such websites.
  6. The User who places content on Suplift.io that constitute works within the meaning of the copyright law, is obliged to ensure that he/she holds the author’s economic rights or other legally required permissions in the scope allowing distribution of these works within the frames of Suplift.io. In the event that a third party asserts claims against the Service Provider in connection with infringement of its rights as a result of the User posting certain content on the Website, the User shall cooperate with the Service Provider in order to clarify the dispute and, if necessary, indemnify the Service Provider against liability for any infringements committed by the User.
  7. At the moment the User places the content on Suplift.io, to which the User is entitled to copyright or other authorizations required by law, the Service Provider is granted a gratuitous, non-exclusive, transferable and assignable license to use the received content, including the right to use the author’s economic rights, without restrictions as to territory and time (but not shorter than for the duration of the contract for use of the Suplift.io Services), in the following fields of exploitation: (1) permanent or temporary distribution, display, reproduction and storage of these contents by digital technique, including via computer, mobile devices and the Internet, to the extent of proper provision of the Suplift.io Services to all Suplift.io Users and the possibility of conducting promotion and advertising of the Service Provider via the profiles of Suplift.io in social media; (2) permanent or temporary multiplication of these contents in whole or in part, by digital technique, to the extent in which it is necessary to multiply them for distribution, display, playback and their storage for the purposes provided above; (3) making them available to the public via the Suplift.io website and Suplift.io profiles in social media in such a way that everyone could have access to them in a place and time selected by themselves.
  8. The User consents to the use of the content posted by him by the Service Provider to the extent provided in point. 8.7 of the Principles without indicating the User’s authorship. The User agrees that the Service Provider may develop this content without agreeing with the User and further use them within the scope of point. 8.7 of these Terms of Use.
  9. Service Provider does not verify the content posted by Users on the Website. In the event of noticing any undesirable behaviour and suspicious content, the User should immediately report this fact to the Service Provider, for example using the contact form available on the Website. If the Service Provider assesses that the reported content may violate the Terms and Conditions, the Service Provider will take appropriate steps to the extent provided for in the Terms and Conditions to prevent access to it, including drawing consequences against the offending User, in accordance with the provisions of para. 11 of the Regulations.
  • COMMUNICATION BETWEEN USERS

  1. Users may communicate via an internal chat room available on the Website.
  2. Communication conducted by means of chat is possible between two Users at the same time. The User may carry out conversations with many Users, but they take place in separate threads (conversations). The User from the level of his Account has an insight to the history of current as well as earlier conducted conversations.
  3. Users have the ability to block other Users. Blocking a User makes it impossible to receive messages from him in the chat. Blocking can be turned on and withdrawn at any time and without giving any reason.
  4. You should ensure that any messages you send are worded in a way that is clear and understandable to other Users and are not misleading. The User, when sending any messages, should ensure that they reflect the User’s real intention. The User should be respectful to other Users with whom he/she  communicates via the chat room.
  5. While using the chat, it is forbidden to send statements insulting other Users and violating their personal interests. User is prohibited to use the chat functionality for sending unsolicited commercial information (spam), harassment and disturbance of other Users, phishing and sending illegal content, vulgarism, content inciting hatred, racism or xenophobia, or other content contrary to the well understood rules of netiquette, decency and rules of social life.
  6. The User is prohibited to attach and transmit files that contain malicious software (including, in particular, computer viruses such as “worms” or “Trojan horses”) and those whose purpose or effect is to cause damage to the Service Provider or other Users.
  7. Service Provider does not verify the content of correspondence conducted by Users in the chat room. In the case of noticing any undesirable behaviour, suspicious content or speech in the chat, the User should immediately report this fact to the Service Provider, for example using the contact form available on the Site. If the Service Provider assesses that the reported speech may violate the Terms of Service, the Service Provider will take appropriate steps to the extent provided by the Terms of Service to prevent access to this speech, including to draw consequences against the offending User, in accordance with the provisions of Section. 11 of the Regulations.
  • RULES FOR ACCESS TO DIGITAL MATERIAL (LICENCE)

  1. Digital materials made available to the User by the Service Provider via the Website are subject to copyright (work). The use of digital material which is subject to copyright protection by the User shall be possible only for non-profit purposes, for the User’s own use, within the scope of these Terms of Use and the provisions of applicable law.
  2. The User does not obtain ownership of any copyrights in the digital materials available on the Service. Regardless of whether the materials are made available free of charge to all Users or whether the materials are available for a fee as part of a Subscription, the User is granted only a non-exclusive, non-transferable, and non-sublicense licence (including without the right to authorise others to use the materials within the scope of the licence granted) to use the digital materials by displaying and reproducing them using digital technology (including via the Internet), without territorial and time limitations (subject to time limitations resulting from the Subscription term).
  3. Any rights other than those explicitly granted to the User are reserved by the Service Provider. In particular, the User is prohibited from recording digital materials in any form and from distributing and marketing them in any form. The User has no right to copy digital materials made available to him, except for the cases allowed by mandatory law. The User is also prohibited from modifying, adapting, translating, decoding, decompiling, disassembling or any other attempt to interfere with the digital material and to circumvent security features of the access to its content, including establishing the source code of the User Account and the Website.
  • LIMITATION, SUSPENSION AND TERMINATION OF SUPLIFT.IO SERVICES

  1. The User may resign from the use of Suplift.io Services at any time and without giving any reason in accordance with the rules of use of these services presented in these Terms of Use. In case of Founders, the use of the Suplift.io Services is possible for a definite period of time in accordance with the paid Subscription period, and in case of other Users – free of charge for an indefinite period of time (except for Talent using the Account assigned to the Founder’s Account).
  2. The Service Provider reserves the right to limit, suspend, and ultimately also terminate the Suplift.io Services for a given User. Actions referred to in the previous sentence shall be taken by the Service Provider only if and to the extent that they are necessary, subject to the following conditions.
  3. The grounds for limitation, suspension, and ultimately termination of the Suplift.io Services for a given User are:
  1. provision by the User within the Service of incomplete (in the case when they are obligatory) or false contact data (e.g. name and surname, name of the company, address);
  2. User’s arrears with any due payments to Service Provider;
  3. The User’s profile, his/her statements or the content published by him/her violate these Regulations, the commonly applicable law, decency, rules of social coexistence or the rights of third parties;
  4. sending spam messages in communication with other Users;
  5. indecent behaviour, offensive, vulgar, violating personal interests, misleading or otherwise inconsistent with the guidelines for communication between Users and the publication of content indicated in the Rules; 
  6. the actions of a given User threaten to damage the reputation of the Service Provider and its Website;
  7. violation of the licensing conditions for the use of Provider’s digital materials;
  8. a legal or regulatory obligation under which the Service Provider is required to terminate all of its Suplift.io Services to the User in question; 
  9. repeated violation of any provision of the Regulations by the User.
  1. Limitation of the provision of Suplift.io Services shall consist in excluding the User from access to specific functionalities of the Service (e.g. blocking the possibility to use chat).
  2. Suspension of the Suplift.io Services consists in blocking the access to the User’s Account. During the suspension of the use of the Account it is not possible to log into the Account and to use the remaining Suplift.io Services.
  3. Limitation or suspension of the Suplift.io Services may occur for a definite period indicated by the Service Provider or indefinitely – until the cause of the applied limitation or suspension ceases to exist. During the restriction or suspension of the Suplift.io Services the User is obliged to undertake actions aimed at removing the reason which was the basis of the decision on restriction or suspension, and after their removal, the User is obliged to immediately inform the Service Provider about it. The Service Provider undertakes to immediately withdraw the imposed restriction or suspension when it receives information that the reason for their application has ceased to exist.
  4. The Service Provider shall decide on the choice of restriction or suspension for a given User, taking into account the type and extent of the breach committed by the User and the consequences of this decision for the User. Before making a decision, the Service Provider shall, if possible, request the User to stop the infringement, and only if the request proves ineffective or impossible, the Service Provider may make an appropriate decision. If the violation relates to an individual content or statement posted on Suplift.io by the User, the Service Provider first undertakes to take a decision on the removal of that content or statement, and then only on the restriction or suspension of the Suplift.io Services, if the removal of the content or statement itself proves to be insufficient or inexpedient due to the seriousness or frequency of the violations committed by the User. The decision on restriction or suspension, including an indication of the reason for its application, shall be delivered to the User by e-mail, at the latest at the time it comes into force, to the e-mail address assigned to the Account.
  5. Termination of the Suplift.io Services is considered as a final termination of the agreement with the User on the use of Suplift.io services and consists in deletion of the User’s Account and data assigned to it. Termination of the services may occur in the case when the restriction and suspension of the provision of services proves to be insufficient or pointless due to multiple or serious violations committed by the User or when the applied suspension of the Account has lasted for more than 30 calendar days, and the reasons for its application have not ceased yet. Termination of the provision of services shall take place by way of a statement sent to the User by e-mail, to the e-mail address assigned to the Account, with the observance of a 7-day period of notice. 
  6. Termination of the Suplift.io Services by any means is without prejudice to the Service Provider’s ability to retain User data for the period necessary to fulfil the other purposes of processing (other than the provision of the Suplift.io Services) consistent with the Website’s privacy policy. 
  7. Where the User disagrees with the applied decision to limit, suspend or terminate the Suplift.io Services, the Service Provider shall provide the User with an opportunity to clarify the facts and circumstances of this decision within the complaint procedure referred to in clause. 13 of the Regulations.
  • CONTACT WITH SUPLIFT.IO

The main form of current remote communication with Suplift.io is e-mail (e-mail address: contact@suplift.io) and the contact form available on the website of the Internet Service, through which the Users may exchange information with the Service Provider concerning the use of the Internet Service, including seeking technical assistance regarding the functionality of the Service. Users may also contact the Service Provider in other legally permissible ways, using the data specified at the beginning of the Regulations.

  • COMPLAINTS ABOUT THE WEBSITE

  1. The basis and scope of liability of the Service Provider towards the User for the provided Suplift.io Services are determined by generally applicable legal regulations. 
  2. The User may submit complaints related to the operation of the Internet Service and provision of Suplift.io Services to the Service Provider, e.g. via e-mail to the address: contact@suplift.io or via the contact form available on the website of the Internet Service.
  3. It is recommended that the User provide in the description of the complaint (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity; (2) the User’s expectations; and (3) the contact details of the complainant – this will facilitate and expedite the processing of the complaint by the Service Provider. The requirements specified in the preceding sentence are only a recommendation and do not affect the effectiveness of complaints submitted without the recommended description of the complaint, but they may affect the Service Provider’s final decision on the validity of the complaint.
  4. The Service Provider shall respond to the User’s complaint immediately, but no later than within 14 calendar days of receipt.
  • RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT

  1. This section 14 of the Terms and Conditions and all the provisions contained herein are applicable only to Users who are consumers (or other persons to whom the provisions concerning consumers apply) and contracts concluded by them with Service Provider.
  2. In accordance with Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights (Official Journal of the European Union L No. 304, p. 64, as amended), a consumer who has concluded a remote agreement may withdraw from it within 14 calendar days without stating a reason and without incurring costs, except for the costs referred to in point. 14.5 of the Regulations.
  3. In order to meet the withdrawal deadline it is sufficient to send the declaration before its expiry. The statement of withdrawal may be submitted in accordance with the contact details of the Service Provider given at the beginning of the Terms of Use. A sample withdrawal form is available as an attachment to Directive No. 2011/83/EU referred to in point. 14.2 of the Terms and Conditions. The consumer may use the sample form, but it is not obligatory.
  4. Subject to point. 14.2 of the Regulations, the consumer is not entitled to withdraw from the agreement concluded remotely, e.g. with regard to agreements (1) for the provision of services, if the Service Provider has performed the service in full with the express consent of the consumer, who has been informed before the performance of the service that after the performance by the Service Provider he will lose the right to withdraw from the contract; or (2) for the supply of digital content which is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiry of the deadline for withdrawal from the contract and after the Service Provider has informed him about the loss of the right to withdraw from the contract. 
  5. In the case of a service where performance has begun, at the express request of the consumer, before the end of the withdrawal period, the consumer who exercises his right of withdrawal after having made such a request shall be liable to pay for what has been provided until the withdrawal. The amount to be paid shall be calculated in proportion to what has been provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating that amount shall be the market value of what has been provided.
  6. The period for withdrawal from a contract for the provision of services or supply of digital content shall begin from the day of conclusion of the contract.
  • OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS AND MAKING CLAIMS

  1. Detailed information about the possibility of out-of-court complaint and redress procedures for the consumer and the rules of access to these procedures are available at the headquarters and on the websites of relevant government institutions and social organisations responsible for the protection of consumer rights and interests in the country of the consumer’s residence.
  2. In the territory of the Republic of Poland, consumers can look for information about possible out-of-court ways of dealing with complaints and pursuing claims in the offices and at the websites of, among others, district (city) consumer ombudsmen, Provincial Commercial Inspection Inspectorates and the Office of Competition and Consumer Protection (http://www.uokik.gov.pl/spory_konsumenckie.php and http://www.uokik.gov.pl/wazne_adresy.php).  
  3. The ODR platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop-shop for consumers and traders seeking to resolve out-of-court a dispute concerning contractual obligations arising from an online sales or service contract.
  • ADDITIONAL PROVISIONS
  1. This clause 16 of the Terms and Conditions and the provisions contained therein are directed at and therefore binding only on Users who are not consumers (and who are not other persons to whom the provisions relating to consumers apply).

  2. The Service Provider has the right to withdraw from the contract for the provision of Suplift.ioj service concluded with the User within 14 calendar days from its conclusion. Such withdrawal may be made without giving any reason and does not give rise to any claims against the Service Provider by the User.

  3. The Service Provider is entitled to immediately remove the content posted by the User on the Website, if he deems it inconsistent with the subject matter of the Website, untrue, unreliable, indecent, offensive or violating the rights of third parties, without prior notice to the User to change or remove it.

  4. Any delay or default in the performance of Suplift.io Services by the Service Provider shall not constitute a basis for the User to withdraw from the contract or to claim compensation for damages or other equivalent payments if the non-performance or improper performance of the contract was caused by factors for which the Service Provider is not responsible and to which it did not contribute. 

  5. The Service Provider does not guarantee that the Website is error-free or that the User will be able to operate the Website without problems or interruptions. In addition, due to the ongoing development of new techniques for hacking and attacking the Internet, Service Provider cannot guarantee that the Website will be free from vulnerability to hacking or attack.

  6. The Service Provider shall not be liable to the User for damages and non-performance of obligations resulting from force majeure events (e.g. hacking attacks, natural disasters, epidemics, riots, wars, riots) or any other causes beyond the Service Provider’s control.

  7. Under no circumstances shall Provider be legally liable to User for damages arising from the use, misuse or inability to use the Website, regardless of how such damages arise or what they concern, whether under contract, tort or otherwise, even if Provider should have known or has been advised of the possibility of such damages.

  8. Service Provider shall be liable to the User, regardless of its legal basis, to the amount of the costs incurred by him for the use of the Website over the last year, and in the absence thereof – not more than 1000.00 PLN (one thousand zlotys). The limitation of the amount referred to in the previous sentence shall apply even in the absence of any paid agreement between the User and the Service Provider or in the case not related to such an agreement. The Service Provider shall be liable to the User only for typical and actual damages foreseeable at the time of conclusion of the contract, with the exception of lost profits.

  9. Any disputes arising between the Service Provider and the User shall be submitted to the competent court for the seat of the Service Provider.

  •  INTERRUPTIONS AND TECHNICAL FAILURES

  1. The service provider shall make reasonable efforts to ensure correct and uninterrupted functioning of the Internet Service. Due to the complexity and level of complexity of the Suplift.io website and Services, as well as due to external factors beyond the control of the Service Provider (e.g. DDOS attacks – distributed denial of service), it is however possible that errors and technical failures will occur, preventing or limiting in any way the functioning of Suplift.io. In such a case, the Service Provider shall take all remaining in its capabilities and reasonable actions to ensure that the negative effects of such events are limited to the greatest possible extent.

  2. Apart from interruptions caused by errors and technical failures, other technical interruptions may also occur, during which the Service Provider takes actions aiming at the development of the Service and its protection against errors and technical failures.

  3. The Service Provider shall make efforts to organise technical interruptions in a manner ensuring that they are the least onerous for the Users, in particular that they are planned for periods of reduced traffic in Suplift.io (e.g. night hours) and only for the time necessary to perform the necessary actions by the Service Provider. The Service Provider shall inform the Users about the planned technical breaks well in advance, stating the expected duration of the planned break.

  4. The Service Provider shall not be liable to the User for damages and non-performance of obligations resulting from any errors and technical failures and interruptions referred to
    in this section 17 of the Regulations. This section of the Terms of Use is not intended to exclude or limit the rights of Users who are consumers (or other persons to whom the provisions concerning consumers apply), provided for by mandatory provisions of applicable law.

  • COPYRIGHT TO SUPLIFT.IO

  1. Copyright and intellectual property rights to the Website as a whole and its individual elements, including content, graphics, works, designs and signs available within its scope belong to the Service Provider or other authorized third parties, whose authorizations are held by the Service Provider and are protected by copyright and other generally applicable laws. The protection granted to the Website covers all forms of their expression.
  2. The Website should be treated similarly to any other work subject to copyright protection. The User has no right to copy the Website except as permitted by mandatory provisions of law. The User also agrees not to modify, adapt, translate, decode, decompile, disassemble or in any other way attempt to determine the source code of the Website, except as permitted by mandatory law. 
  3. Service Provider’s and third parties’ trademarks should be used in accordance with applicable law.
  • FINAL PROVISIONS

  1. Due to the international nature of Suplift.io, these Terms and Conditions may be provided by the Service Provider in multiple language versions. Each translation is prepared with due diligence, however, the Service Provider cannot guarantee that it is error-free. In case of discrepancies in the interpretation of the provisions of the ToS arising from the differences between the translation and the original version of the ToS in Polish language, the Polish version shall prevail. In case of any doubts concerning the interpretation of the Regulations, they shall be resolved by referring to the Polish language version available on the Website. 

  2. The Service Provider reserves the right to make changes to these Terms and Conditions for important reasons, that is: change of legal regulations; being subject to legal or regulatory obligation; change of the scope or form of the provided Suplift.io Services; change of data of the Service Provider; addition or deletion of Suplift.io; change of payment methods and dates; introduction of new fees or increase of current fees; necessity to counteract unforeseen and imminent threat related to the protection of the Website, including Suplift.io Services and Users from fraud, malware, spam, data breach or other cyber security threats – to the extent that these changes affect the implementation of the provisions of these Terms.

  1. In the case of concluding an agreement of a continuous nature (e.g. an agreement for maintaining a User Account), the amended Regulations bind the User if he or she has been correctly notified of the changes, i.e. at least 15 calendar days prior to their introduction and has not terminated the agreement during this period. In addition, at any time after receiving the notification of changes, the interested User may accept the changes and thus resign from the further duration of the notification period. In the event that the amendments to the Terms of Use result in the introduction of any new fees or an increase in current fees, the User who is a Consumer has the right to withdraw from the contract.
  2. In the case of concluding an agreement of a different nature than a continuous agreement, the amendments to the Regulations shall not in any way affect the User’s acquired rights prior to the effective date of the amendments to the Regulations, in particular the amendments to the Regulations shall not affect agreements already concluded and performed.
  3. The Service Provider may amend the Terms and Conditions without observing the minimum notice period referred to in clause 19.2(a) of the Regulations, in the event that the Service Provider:
  1. is subject to a legal or regulatory obligation under which it is required to amend the Regulations in a manner that prevents it from complying with the 15-day notification period;
  2. must exceptionally amend its Terms of Service to address unforeseen and imminent risks associated with protecting the Website, including the Suplift.io Services, and Users from fraud, malware, spam, data breaches, or other cybersecurity threats.
  1. In the cases referred to in point. 19.2(c) of these Terms and Conditions, the introduction of changes shall take place with immediate effect, unless it is possible or necessary to apply a longer period for the introduction of changes, which shall be notified each time by the Service Provider.
  1. The contracts concluded between the Service Provider and the User under these Regulations shall be governed by the Polish law. In matters not covered by these Regulations shall apply universally applicable provisions of Polish law.

  2. These Terms and Conditions do not exclude provisions in force in the country of habitual residence of the consumer who concludes a contract with the Service Provider, which cannot be excluded by contract. In such a case, the Service Provider shall guarantee the consumer the protection afforded to him under the provisions which cannot be derogated from by contract.

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Suplift.io team